The customer may sit the test on the chosen date at the chosen times and at the chosen location and receives a written certificate of his or her results.
ITB Consulting GmbH reserves the right to make necessary changes to the test execution while maintaining the overall character, in particular the adaptation of the execution to applicable legal regulations (e. g. hygiene concepts) and the change of the test center, provided this is reasonable for the customer and the alternative test center is equivalent (example: comparable test center in the same region or proctoring).
If the obstacle lies in the prevention of the test execution in cases of “force majeure” (these are cases such as war, revolutions, strikes, natural disasters or pandemics that are beyond our sphere of influence), the test procedure can be postponed once to a reasonable new date, whereby an alternative date that allows the results to be submitted within the application period is generally considered reasonable. If a test cannot be carried out within a reasonable period of time, the customer will receive a refund of the participation fee paid. There are no further claims beyond this.