Terms of Service
Article 1 − Scope of Application
ITB Consulting GmbH provides its customers with tests which helps to improve their chances of gaining a place on a Bachelor’s or Master’s degree programme. These standard terms of business (Allgemeine Geschäftsbedingungen) govern the legal conditions for conducting the test (the German original text is the legally binding version). The test is described in greater detail at the web pages
Article 2 – Scope of Services and Availability
The customer may sit the test on the chosen date at the chosen times and at the chosen location and receives a written certificate of his or her results.
ITB Consulting GmbH reserves the right to make necessary changes to the test execution while maintaining the overall character, in particular the adaptation of the execution to applicable legal regulations (e. g. hygiene concepts) and the change of the test center, provided this is reasonable for the customer and the alternative test center is equivalent (example: comparable test center in the same region or proctoring).
If the obstacle lies in the prevention of the test execution in cases of “force majeure” (these are cases such as war, revolutions, strikes, natural disasters or pandemics that are beyond our sphere of influence), the test procedure can be postponed once to a reasonable new date, whereby an alternative date that allows the results to be submitted within the application period is generally considered reasonable. If a test cannot be carried out within a reasonable period of time, the customer will receive a refund of the participation fee paid. There are no further claims beyond this.
Article 3 – Price, Activation
The customer pays the agreed price. Payment is rendered either via credit card or electronic direct debit. Directly after payment has been confirmed by the financial service provider, a reservation is made for the test location, test date, and test period.
Article 4 – Contract Period
In placing an order, the customer becomes entitled to participate in the test on one of the regular test dates and may download his or her results from the corresponding user account. The results are placed online and are then available for download for at least four weeks. After that time, a duplicate may be requested for a fee of € 9.
Article 5 – Cancellation Right
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (ITB Consulting GmbH, Koblenzer Straße 77, 53177 Bonn; Telefax: 0228-82090-38; E-Mail:
Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Article 6 – Compensation
ITB Consulting GmbH shall be liable in the event of intent or gross negligence. ITB Consulting GmbH shall also be liable in the event of negligence causing a breach of obligations whose fulfilment is a key prerequisite for properly executing the contract, whose breach jeopardises the realisation of the purpose of the contract, and in whose observance the customer regularly trusts (cardinal duties). In the latter case it shall not, however, be liable for unforeseeable damage not typical of this type of contract. Furthermore, in the latter case damage claims shall become void after a period of two years. ITB Consulting GmbH shall not be liable for slight negligence causing a breach of other obligations. The aforementioned liability disclaimers and limitations of liability shall not apply in the event of culpable loss of life, bodily harm, and damage to health. This shall not affect the liability obligations under the German Product Liability Act.
Article 7 – Offset; Rights of Retention
The customer can only offset claims held by ITB Consulting GmbH with claims that are uncontested or finally adjudicated by a court of law. The customer may not exercise a retention right which is not based on a right stemming from the same contract between the parties as the claim against which it is exercised.
Article 8 - Forbidden Behaviour
ITB Consulting GmbH reserves the right, to warn or to exclude the customer in case of forbidden behaviour. In such case, the customer has no claim for reimbursement of the participation fee. In serious cases, the exclusion of the test can be pronounced without the opportunity to retake the test. The following will result in a warning…
A warning is issued, if…
- the customer makes use of unauthorised auxiliary means. On this site you can find a list with more details.
- the customer attempts to deceive (e.g. tries to copy from other participants).
- the customer attempts to communicate with fellow candidates or other persons.
- the customer disturbs any other test taker.
The following will result in immediate exclusion …
- after having received a prior warning another infringement is made.
- the test is taken under an assumed name (the official photo identification will be checked by the test supervisors before as well as during the test). Each violation will be prosecuted and reported by ITB Consulting GmbH.
- the customer tampers with the computer, opens further browser windows or programmes.
- the customer carries unapproved items to the work desk that can be used to copy or duplicate the test material. These include amongst others: cameras in all forms, mobile phones, one’s own notice paper. Each violation will be prosecuted and reported by ITB Consulting GmbH.
- the customer tries to take away or copy test material, such as exercises, concept paper or instructions. Each violation will be prosecuted and reported by ITB Consulting GmbH
- the customer does not fulfill his obligation to carry a valid official photo ID or passport replacement papers and to show them to the supervisors upon request
- the customer does not comply with applicable regulations for participation in the test (e. g. proof of vaccination, recovery or negative corona test in the context of hygiene concepts).
Article 9 – Governing Law; Legal Venue
The law of the Federal Republic of Germany – subject to the exclusion of UN legislation on the sale of goods – shall exclusively govern this contract. If the customer does not have a general legal venue in Germany, any disputes arising hereunder shall be settled by a competent court of law in Bonn.
Online Dispute Resolution in accordance with Art. 14 (1) ODR-VO: The European Commission is providing a platform for Online Dispute Resolution (ODR). You can find the platform here: http://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform to resolve their disputes.
Section II
Additional terms and conditions for the implementation of the test procedure with proctoring
Article 10 – Ensuring the voluntary nature of participation in testing with proctoring
Testing with proctoring is offered as an alternative to testing in test centers. There is no obligation to participate in a test with proctoring. If it is not possible to conduct the test in test centers on a test day and the execution is carried out exclusively via proctoring, the customer who has registered for participation in test centers may revoke the contract within a period of 14 days after notification.
Article 11 – Ensuring the requirements for testing with proctoring
The customer who participates in the implementation of a test with proctoring is obliged to ensure an environment at his or her respective place of participation that meets the requirements of the implementation. In particular, contact with other persons is to be excluded for the entire duration of the test; the responsible supervisor as well as, if applicable, the technical support in case of malfunctions are not considered other persons in the sense of this provision. In order to prevent unauthorized behavior, the customer is obliged to activate the camera and microphone function as well as the screen release of the communication device used for supervision during the entire test period. The customer is responsible for the functionality of the technical equipment used by the customer;
An up-to-date overview of the applicable regulations and the necessary technical requirements can be found on this page.
Article 12 – Ensuring the data protection of third parties
When selecting the test location and aligning the camera and microphone, the customer must ensure that no images or sounds of third parties are transmitted.